The global tourism sector's GDP impact is forecasted to grow at 3.9% per year
We provide our hands-on expertise in order to accelerate properties to reach their full potential with immersive multidisciplinary training programs for staff and leadership.
Hospitality Training
It’s easy to have your staff perform at their highest effectiveness and professionalism with our training.
For your staff:
We provide engaging and effective modules customized for different staff roles and situations that give them in-depth and practical knowledge in their jobs. Each member of staff from front desk to housekeeping receives their own individualized curriculum that is comprehensive and engaging.
For you:
We bridge any common communication gaps by supplying management and leadership with personal, hands-on consultants who specialize in human resources needs and staff education. Detailed weekly reports keep every area of leadership engaged with staff training. We take the long, drawn-out process of identifying key leaders in staff and handle it for you by going through personnel one-on-one.
Hospitality English
English is a critical need at all levels of personnel in hospitality when interfacing with the upscale market every day.
As part of our services we provide a unique cross-disciplinary Hospitality English program for staff. By giving each job different role play and situational English activities, we prepare them for nearly every interaction with guests so they can address them confidently, think independently, and solve problems quickly.
Business Skills Training
A hotel is a business, and staff should understand business functions in their department in order to optimize revenue.
For your staff in sales, marketing, HR, and other business departments, we address key issues in business such as proper negotiation tactics, effective marketing of the facilities, closing sales calls, finding and hiring the right employees, and building relationships throughout the industry. These areas are critical to the success of the property.
The best training for your property
Individualized
Each training program is customized to fit your property’s needs and the needs of your departments
Cross-Cultural
In order to prepare for international guests, we have open dialogue on cross-cultural readiness
Efficient
Time is valuable. We compress our training into short, content-packed sessions
Open Communications
We firmly believe in ensuring all areas of management and staff are on the same page, so we deliver weekly updates on each training that include our recommendations
Expert Teachers
All of our trainers have years of training expertise in their field and are native English speakers
American-based Curriculum
Our curriculum is based in American and Western-style hospitality training with a history of over 20 years, our experts have taken this and modernized it